PROFILE
As a highly-motivated and results-driven manager with extensive knowledge of people development and influencing skills, I deliver quick reliable implementation of business objectives. My international expertise of building and leading teams through changing strategies with a passionate commitment, in areas such as Field Services Management or Telecommunications and IT- companies, has proven successfully.

My areas of expertise:
Performance Management
Financial Operations Management
+10 Years People Development and Coaching Skills
Influencing and Negotiation Skills
Quality Assurance

Decisiveness, Innovator, Reliable, Highly detail oriented, Driven by Competitive Results

CAREER

Manager Expert Team – 04/2014 – 05/2015
Ziggo – www.ziggo.nl
Amsterdam | Leeuwarden

• Established and developed an Expert-team (15 FTE) for Field Services Operations to higher level.
• Restructured financial operations of cable damages and negotiated good improvements from suppliers.
• Recruited additional engineers for expansion whilst giving teams insight in their future development.
• Gained strong vision on methods and deliverables from ISO certification and business plans.
• Supported new teamleaders during transition of changing organisation.

Field Services Unit Manager (FSU) – 07/2009 - 04/2014
UPC – www.upc.nl
Leeuwarden

• Directed maintenance teams (25-60FTE) on operational and tactical level to motivated performance.
• Realised Opex and Capex expenditures within budget targets.
• Implemented maintenance strategy priorities resulting in continuous improvement.
• Improved planning through creation of Region Operators team with focus.
• Initiated coaching and toolbox-meetings and oversaw training of employees to lead through changes.
• Established Back Office workforce for improved insight of forecast accuracy.
• Built relevant network with internal and external relations to improve strategy.

Technical Quality Manager (TQM) – 01/2005 - 06/2009
Transcom – www.transcom.com
Groningen

• Enhanced the client revenue significantly by allocating missed billing.
• Designed and implemented DSL training for people with non-technical understanding.
• Remodeled European dashboard and knowledge base for better insight and lower training costs.
• Advised TELE2 operations in order to improve client relations and customer satisfaction.

ACD-Administrator – 10/2000 – 12/2004
Transcom – www.transcom.com
Groningen

• Directed ICT department from start-up to facilitating environment.
• Designed Avaya switch scripts that reduced loss of customers.
• Negotiated with international suppliers and settled lower prices.
• Implemented Enterprise billing, predictive diallers, IVR's and NICE CTI for client satisfactory.
Jr Projectleader – 09/2000 – 10/2000
KPN – www.kpn.com
Groningen

• Management pool project

Teacher English and Information Science – 02/1999 – 07/2000
Guido de Brès College – www.guido.nl
Amersfoort

• Initiated inspiring extra-curricular lessons on advanced topics.
• Adapted ICT classes into real-to-life experience.

Technical Support Supervisor – 07/1998 – 01/1999
Gateway – www.gateway.com
Dublin

• Supervised team of highly-skilled technicians to strong performance.
• Reduced operations costs significantly through implementation of better efficiency.
• Recruited new potentials to strengthen multiple teams.
• Coordinated proactively to enhance interdepartmental communication.

Senior Technician – 04/1998 – 09/1998
Gateway – www.gateway.com
Dublin

• Certified in Windows 2000 and advanced use of MS Office strengthening my qualifications.
• Trained large groups of employees to implement first call resolution.

Technical Support Representative – 04/1997 – 03/1998
Gateway – www.gateway.com
Dublin

• Gained extensive knowledge of call centre and IT essentials and was awarded 'Best Technician of the Month'.

Teacher English – 01/1997 – 04/1997
Greijdanus College – www.greijdanus.nl
Zwolle

• Trained vocational pupils.

Professional Affiliation

Board Member – 03/2008 – 03/2012
SGP – www.sgp.nl

• Shaped local social and political developments and its public relations.

Politics, science & technology, Israel travel, language & literature (English, Hebrew)